Quick Snapshot:Reward: free item/discount (varies by store) • Time to complete: about 3–5 minutes • Where:TellMarcos.com • What you need: recent receipt with store #, date, time, order # / survey code • How to redeem: write the validation code on the receipt and bring it on your next visit (or follow the redemption text printed on your offer)
If you’ve eaten at Marco’s recently, your receipt likely carries an invitation to the TellMarcos customer satisfaction survey. That little invite can be swapped for free food or a discount—but only if you complete the survey correctly and redeem it in time. This Skyscraper-style guide makes the process clearer, faster, and more complete than typical “how-to” posts so you can claim your reward without hassle.
We’ll cover every step, share pro tips, list common errors (and how to fix them), and answer 15+ FAQs customers ask most. You’ll also get easy-to-scan tables for eligibility, rules, rewards, and troubleshooting—plus bilingual notes for Spanish speakers.
Friendly heads‑up: Offers and rules can vary by location and promotion. Always check what’s printed on your receipt.
TellMarcos is Marco’s Pizza’s official customer feedback program hosted at TellMarcos.com. It’s a short online questionnaire where guests rate service, food quality, order accuracy, cleanliness, and overall experience. In return, most participants receive a reward (e.g., free cheesy bread, free topping, soft drink, or a discount) referenced on the receipt.
Why they run it:
Improve service and delivery times
Keep pizza quality (taste, temperature, freshness) consistently high
Capture what guests love (and what needs work)
Reward engagement with an instant perk
Why you should care:
It’s quick (typically 3–5 minutes)
It’s valuable (freebie/discount on a future visit)
Use your phone, tablet, or computer. If Spanish is offered, you’ll see a language toggle on the first screen.
Enter receipt details
Type exactly what appears on the receipt: store #, date, time, order # / survey code. Avoid typos.
Answer the questions (fast)
Rate service, food quality, cleanliness, speed, and overall experience.
Optional: add comments—mention names if someone nailed it or if something missed the mark.
Submit
Hit submit and wait a moment for the thank‑you page.
Capture your validation code
You’ll see a validation code (or be auto‑issued a coupon). Write the code clearly on your receipt where instructed.
Some promos display a printable or digital coupon—follow those on-screen directions.
Redeem on your next visit
Bring the coded receipt (or the printed/digital coupon) within the offer window—often 30 days. Show it at the counter or apply as instructed for online/phone orders if your local store allows.
Eligibility & Rules (Simple)
Topic
What to Know
Age
Must be 18+
Location
Typically U.S. residents only
Receipt
Required; one survey per receipt
Employees
Employees, immediate family, and affiliates typically not eligible
Limits
Usually one reward per visit; details vary by store/promo
Survey window
Commonly ~3 days from visit (check your receipt)
Redemption window
Often up to 30 days; follow the offer text
Transfer
No prize substitutions or transfers
Reminder: Each receipt is single‑use for the survey. If you have multiple receipts, you can take multiple surveys—one per receipt.
What Rewards Can You Get?
Rewards vary by market and promotion, but typically include:
Free item (e.g., cheesy bread, soft drink, or free topping)
Percent‑off or dollar‑off discounts on your next order
Occasional sweepstakes or bonus offers during special campaigns
Where to confirm your exact reward:
The fine print on your receipt
The thank‑you page after you submit your survey
Any coupon text provided during redemption
How to Redeem Your Reward (In‑Store & Online)
In‑Store:
Bring the original receipt with the validation code clearly written in the box/area indicated.
Present it to the cashier before payment.
Confirm the eligible item/discount and any purchase requirements (some offers require a purchase).
Phone Order (if supported locally):
Call your store and place your order.
Mention the survey coupon before the order is totaled.
Bring your coded receipt to the pickup counter for verification.
Online (availability varies):
Some offers are in‑store only. If online redemption is allowed, your receipt/offer text will explain how to apply it.
Watch for a promo code field or notes section if your store supports it. When in doubt, call the store.
Best practice: Always read the offer text on your receipt. If it says in‑store only, plan to redeem at the counter.
Common Errors (And How to Fix Them)
Error Message / Problem
Likely Cause
Quick Fix
“Invalid store number / survey code”
Typos or wrong receipt line
Re‑enter carefully; double‑check zeros vs O’s, 1 vs I
“Date/time mismatch”
Entered visit date/time doesn’t match the receipt
Use the exact printed date/time; switch AM/PM if needed
“Survey expired”
Past the 3‑day (typical) entry window
Use a new receipt—watch the clock next time
“Already used”
Receipt was already submitted
You can’t reuse it; wait for a new receipt
“Page won’t load”
Browser cache or connection issue
Refresh, try a different browser/device, or switch networks
“No validation code shown”
Pop‑up blocked or session timed out
Disable pop‑up blockers; submit again; screenshot the code
Use the exact format shown (MM/DD/YY, 24‑hour vs 12‑hour, etc.)
Order Number
Near line items or totals
May be labeled Order, Ticket, or Check
Survey Code
Bottom/foot of receipt
Appears with TellMarcos invite text
Tip: If anything is unclear, call the store and ask where these fields appear on their receipt layout.
Accessibility & Language Tips
Mobile‑friendly: The survey is short and generally works well on smartphones.
Font size: Pinch‑zoom your browser if text feels small.
Spanish: If Español is offered, use the language toggle on the landing page.
Screen readers: Load times and button labels are typically straightforward; if a control isn’t announced, try a different browser.
Data Use & Privacy
Your responses help Marco’s improve recipes, service training, and store operations. Personal info (if requested) is generally used for the survey and promotion only. Avoid entering sensitive information in open comments. Refer to the brand’s privacy policy on their main website for specifics.
Bilingual Mini‑Guide (English / Español)
English:
Go to TellMarcos.com 2) Enter store #, date, time, order # / survey code 3) Answer questions 4) Get validation code 5) Write it on your receipt and redeem next visit.
Español:
Vaya a TellMarcos.com 2) Ingrese n.º de tienda, fecha, hora y n.º de pedido / código de encuesta 3) Responda las preguntas 4) Obtenga el código de validación 5) Escríbalo en su recibo y canjéelo en su próxima visita.
Marco’s Pizza: Quick Background
Founded: 1978 by Pat Giammarco
Cuisine:American‑Italian; known for fresh dough, sauces, premium toppings
Footprint: Hundreds of stores across dozens of U.S. states (and growing)
This background is included so you can reference it in content or when answering survey questions that ask about brand familiarity.
Frequently Asked Questions
1) How long does the TellMarcos survey take?
Typically 3–5 minutes.
2) Do I need a receipt to take the survey?
Yes. You’ll usually need details like store #, date, time, and order # or a survey code.
3) Where do I take the survey?
Go to TellMarcos.com.
4) What reward will I get?
Varies by store/promo: a free item (like cheesy bread, soft drink, or free topping) or a discount. Your receipt states the exact offer.
5) How do I redeem the reward?
Write the validation code on your receipt where indicated and bring it next visit. Some offers may generate a coupon (printable or digital) with instructions.
6) How soon must I take the survey?
Often within 3 days of your visit (check your receipt).
7) How long do I have to redeem my offer?
Commonly up to 30 days from the visit date or from when you completed the survey—read your receipt.
8) Can I take multiple surveys?
Yes, but it’s one survey per receipt.
9) Can I use more than one reward on a single visit?
Usually one reward per visit. Offers may not combine with other deals.
10) Can employees take the survey?
No—employees, immediate family, and affiliates are typically not eligible.
11) My code says invalid—what now?
Re‑enter carefully. Check the date/time, ensure you’re within the window, and verify you typed store # and order # exactly.
12) I finished but didn’t see a validation code.
Disable pop‑up blockers, refresh, and try again. If it reappears, screenshot it and write it down immediately.
13) Can I redeem my reward online?
Some offers are in‑store only. If online redemption is allowed, your receipt/offer text will provide details.
14) Is there a Spanish (Español) option?
Often yes—look for a language toggle on the landing page.
15) Do I have to make a purchase to redeem?
Most rewards require a purchase; the receipt will state any minimum requirements or exclusions.
16) Is my information safe?
The brand uses it to improve service and administer promotions. For specifics, check the main website’s privacy policy.
17) Can I keep the receipt photo instead of the paper?
Bring the paper receipt with the handwritten validation code unless your coupon explicitly says a digital coupon is enough.
18) Can I give my coupon to someone else?
Usually no—most offers are non‑transferable.
19) My receipt has no survey invite—why?
Not all transactions print invites. Try again on your next visit.
20) What if my store says they don’t honor a certain reward?
Policies can vary. Show the receipt and ask politely; if needed, contact Marco’s customer support on the main website.
21) Do delivery or third‑party orders qualify?
Eligibility can vary by market and partner. Check the receipt or ask the store.
22) Can I combine with other coupons or specials?
Often no. Read the fine print on your receipt/coupon.
Troubleshooting
If your entry isn’t working, try this:
Confirm you’re on TellMarcos.com (exact spelling).
Compare each field to your receipt: store #, date, time, order #/survey code.
If you’re beyond the entry window, you’ll need a new receipt.
Still stuck? Call your local store and ask them to point out where each field appears on their receipt layout.
Final Word
The TellMarcos experience is the definition of quick win: a 3–5‑minute survey in exchange for free food or a discount on a future visit. Keep your receipt, enter the details exactly, capture the validation code, and redeem on time. That’s it.
Whether you’re a weekly Marco’s fan or an occasional pizza‑night visitor, a little feedback can make your next order a little sweeter (or cheesier). Enjoy!
